Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information.

Turbotap Technologies (OPC) Private Limited and its affiliated, subsidiary, and associate companies, collectively referred to as "Turbotap" in this Privacy Policy, prioritize the protection of user data and information. This policy applies to all TurboTap’s websites, mobile sites, applications, and any other platforms accessible through internet-enabled devices, outlining how we collect, use, store, process, transfer, share, and protect your information.By accessing our Platform, you agree to the terms outlined in this Privacy Policy, which constitutes an electronic contract under the Indian Information Technology Act, 2000, and its amendments.References to "We," "Us," or "Our" denote Turbotap, while "You" or "Yourself" refer to the users of our Platform. This document aims to provide clarity on how Turbotap handles your information and ensures its security when you visit our Platform, use our products and services, or engage with us in any capacity.
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Terms and Conditions
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Acknowledgement:
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Please carefully review this Privacy Policy. By visiting our Platform or using any of our services or products, you indicate your understanding, agreement, and consent to this Privacy Policy. Therefore, by accessing our Platform or utilizing any of our services or products, you unconditionally consent to Turbotap’s collection, use, storage, processing, sharing, transfer, and disclosure of your information, as provided under Section 43A and Section 72A of the Indian Information Technology Act, 2000.

You affirm that you possess all legal rights and lawful authority to share your information with us. Additionally, you acknowledge that Turbotap’s collection, sharing, processing, and transfer of the information provided by you will not result in any loss or wrongful gain to you or any other person.

If you do not agree with the terms outlined in this Privacy Policy, please refrain from accessing or using our Platform or availing any of our services or products offered on our Platform.

This policy is crafted to provide you with clarity on:
1. The types of information you share with us or that we collect during your usage of our Platform or when availing any product or service from our Platform.
2. The purposes behind the collection, storage, processing, and transfer of your information by us.
3. The security measures we have implemented to protect your information as required by law.
4. The disclosure, sharing, and transfer of your personal information by us and the reasons behind such actions.

Controller of Personal Information

Turbotap serves as the controller of your Personal Information, whether provided by you or collected by us through other means. As your data controller, we are responsible for adhering to privacy standards, as well as relevant laws, concerning the collection, use, disclosure, retention, and protection of your Personal Information.

Information We Collect (Your Information):

We gather your information when you use the Platform or avail any products or services offered on or through the Platform, whether you're a registered user or not. This information may include:

1. Your Personal Information:
a. Full name, age, address, email address, phone number, date of birth, gender, financial details, and any other sensitive personal data. We collect this when you create an account on our Platform or complete a form or survey.
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2. Your Non-Personal Information:
a. Usage data: This includes how you use our Platform, such as the content you view or engage with, the features you utilize, your searches and results, browsing activity, actions taken, and the frequency and duration of your activities.
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b. Device Information: Details about the device (e.g., computer, mobile phone, tablet) you use to access the Platform, including real-time geographic location (if permitted), internet connection, IP address, operating system, browsing history, device type, device ID, network information, metadata, and other associated data.
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c. Preferences: Your preferences and settings, such as geographical location, time zone, and language.
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d. Information from third parties: We may collect and store your user ID from social media accounts (e.g., Facebook, Google) used to sign into the Platform or connect with our products or services. By signing in with your social media account, you consent to us collecting and using the information available through the social media interface in accordance with this Privacy Policy.
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e. Cookies and other Electronic Tools: We employ cookies, pixel tags, web beacons, mobile device IDs, "flash cookies," and similar technologies to collect and store information regarding your use of the Platform. You can choose to erase or disable/block these cookies through your device or browser settings. However, disabling cookies may limit certain features and functionalities of the Platform. You can configure your browser to notify you when we attempt to send a cookie, with the option to accept or reject it.

Additionally, we may obtain information about you from third parties like partners, marketers, websites, and researchers and combine it with the data we collect.

We may utilize third-party service providers to display advertisements on Turbotap's behalf across the internet and sometimes on the Platform. These providers may gather information about your visits to the Platform and interactions with our products and services.

Manner of storage of Your Information

‍Your information will primarily be stored in electronic form, although some data may be stored in physical form. We reserve the right to store, collect, use, and process your information within the Republic of India and/or outside India, ensuring compliance with applicable laws. We may engage third parties, both within and outside of India, to store or process your information. These third parties may have their own security measures in place to safeguard your information, which adhere to industry best practices.

Purpose of Collection, Storage, Processing of Your Information:

‍Turbotap collects your information solely for the purpose of providing you with products or services connected with Turbotap’s  function or activity. This includes, but is not limited to, the following purposes ("Purpose"):

1. Informing you about various products and services offered on our Platform and providing customer support.
2. Addressing your queries and resolving concerns regarding any product or service you are interested in.
3. Sending you surveys, marketing communications, or facilitating various programs and initiatives that may be of interest to you.
4. Facilitating your usage of the Platform, improving our products or services, processing transactions, and making special offers.
5. Reviewing Platform performance, diagnosing technical problems, and conducting data analysis to enhance your experience.
6. Protecting the integrity of our Platform.
7. Informing you about changes in the terms and conditions of our Privacy Policy or Terms of Use.
8. Implementing information security practices, investigating/preventing/taking action against illegal activities and suspected fraud.
9. Keeping you informed about news, events, and ideas regarding your preferences and helping you improve your knowledge and skills about preferred content.
10. Carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us.
11. Allowing you to participate in interactive features offered through our Platform.
12. Contacting you about our own and third-party products and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile.
13. Producing and sharing aggregate insights and statistics that do not identify you.
14. Enabling us independently or in association with third parties to show you tailored ads that are relevant to you.
15. Enabling us to display advertisements to our advertisers'/service providers' target audiences. Although we do not disclose your Personal Information for these purposes without your consent, if you interact with an advertisement, the advertiser may assume that you meet its target criteria.
16. Assisting advertisers and other partners in measuring the effectiveness and distribution of their ads and services, and understanding the types of people who use their services and how people interact with their websites, apps, and services.
17. Any other purpose as described when you provide the information.
18. Any other purpose with your consent.

Sharing, Transfer or Disclosure of Your Information:
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- Any service or product provided through our Platform may come from Turbotap or its registered vendors, dealers, OEMs, channel Turbotap, and other third parties ("Other Entities"). You acknowledge and agree that Turbotap may share, disclose, transfer, or provide your information to Other Entities based on the type of product or service you are seeking or for one or more permissible purposes. Turbotap may also share your Personal or Non-Personal information when necessary to provide you with the product or service from such Other Entities. By using our Platform, you provide Turbotap with your unconditional consent to share your information in this manner.

- Any service or product provided through our Platform may come from Turbotap or its registered vendors, dealers, OEMs, channel Turbotap, and other third parties ("Other Entities"). You acknowledge and agree that Turbotap may share, disclose, transfer, or provide your information to Other Entities based on the type of product or service you are seeking or for one or more permissible purposes. Turbotap may also share your Personal or Non-Personal information when necessary to provide you with the product or service from such Other Entities. By using our Platform, you provide Turbotap with your unconditional consent to share your information in this manner.

- Turbotap may share statistical data and/or other Non-personal Information or details to facilitate various program or initiatives launched by Turbotap, third party service providers, partners or financial institutions, from time to time.

- We utilize third-party services such as credit/debit card processing companies, payment gateways, and prepaid card services to facilitate your payments for purchasing products or availing services on our Platform. When you sign up for these services, you may have the option to save your card details for future reference and faster payments. In such cases, we may share your relevant information, including your name, residence, and email address, with these third parties as necessary for them to provide the services. The processing of payments or authorizations is solely in accordance with the policies, terms, and conditions of these third parties. We are not responsible or liable in any manner for any delays or failures on their part in processing the payments.

- Furthermore, Turbotap reserves the right to share your information with any government agency or other authorized law enforcement agencies (LEAs) mandated under the law to obtain your information for purposes such as identity verification, prevention, detection, investigation (including cyber incidents), prosecution, and punishment of offenses, among others.

- We may process Your Information outside India ad relay on legally provided mechanisms to lawfully transfer Your Information across borders.

- We may share Your Information in any other circumstances where We have Your consent.

Third Party Links:

‍It is important to note that while using our Platform, you may encounter links to third-party websites, advertisements, or electronic communication services provided by these third parties. As Turbotap does not control the operations of these third parties, we do not endorse or guarantee any service or product offered through their websites, nor do we make any representations regarding their privacy policies or other policies. Any use of such third-party websites or availing of services or products through them is done at your own risk, and Turbotap is not liable for any loss, damage, or other consequences. We recommend that you review the privacy policy of such third-party websites before using them.

Security Measures:

‍Turbotap prioritizes the security of your information by implementing stringent measures to prevent unauthorized access, usage, disclosure, or alteration. We employ appropriate steps and security protocols to safeguard your information in compliance with legal mandates. Our security practices encompass technical, operational, managerial, and physical controls, aligning with industry standards, to ensure the protection of your personal information while under our control.

Despite our adherence to industry-standard security measures, it's important to recognize that the internet and computer networks are not entirely immune to breaches. Therefore, while we strive to protect your personal information, we cannot provide absolute assurance regarding its security. You acknowledge that any loss or damage to your information shared with us, or in our possession, due to Force Majeure events, will not hold Turbotap responsible.

Force Majeure events include circumstances beyond Turbotap's reasonable control, such as sabotage, fire, flood, acts of God, civil unrest, strikes, riots, war, government actions, computer hacking, unauthorized access, system crashes, security breaches, and encryption breaches. Any information transmitted to or from our Platform is done so at your own risk.

Your Choices to Control Your Personal Information
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- Change or Correction: We make every effort to ensure that our records are updated with the latest information provided by you. However, if you notice any discrepancies in your Personal Information, you have the option to edit some of it yourself or contact our Data Protection Officer/Grievance Officer to have your information updated with us.

- Objection, Limitation, or Restriction of Use: You have the right to request that we stop using or limit our use (partially or fully) of your Personal Information, whether past, present, or future.

- Deletion: You can request that we erase or delete (partially or fully) your Personal Information, whether past, present, or future.

- Right to Access: You can request a copy of your Personal Information from us.

- Account Closure: If you decide to close your account, we will delete or de-identify your Personal Information so that it becomes anonymous and cannot be attributed to your identity. We may retain your Personal Information after account closure if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our User Agreement, or fulfill your request to unsubscribe from further messages from us. We will retain depersonalized information after your account has been closed.

Withdrawal of Consent/Opt-out:

You have the right to withdraw any consent you have provided to us at any time. If you have an account with us, you can do so by accessing your account settings. Alternatively, you can request withdrawal of consent by sending an email to us at support@turbotap.co. We will only collect and process Personal Information about you where we have lawful bases. These may include consent (where you have provided consent), contract (where processing is necessary for the performance of a contract with you, such as delivering products or services you have requested), and "legitimate interests". If we rely on your consent to process Personal Information, you have the right to withdraw or decline your consent at any time. Additionally, if we rely on legitimate interests, you have the right to object.

You may also contact us using the contact information provided below, and we will consider your request in accordance with applicable laws.

Residents in the Designated Countries may have additional rights under their laws.

‘Designated Countries’ refers to countries in the European Union (EU), European Economic Area (EEA), and Switzerland.

Authorization:

‍You acknowledge that all information provided by you is voluntary and complies with applicable laws in your jurisdiction. If we find that any of your information violates the terms and conditions and Privacy Policy, Turbotap reserves the right to remove non-compliant information from its systems. Depending on the severity of the non-compliance, we may choose to discontinue some or all of the services provided to you.

In accordance with the Telecom Regulatory Authority of India (TRAI) guidelines, you hereby authorize Turbotap and its affiliates/partners, or other entities associated with Turbotap, to communicate with you via telephone/mobile, email, SMS, or other communication modes (currently available or may be available in the future), even if your number(s) is/are registered in the National Do Not Call Registry (NDNC) or www.nccptrai.gov.in.

European Union (EU) privacy/data protection rights

‍EU General Data Protection Regulation (GDPR) has provided the below rights to the EU residents:

- Right to information - including contact details to the DPO, the purposes for processing Personal Information and the rights of the individual.

- Right to access the Personal Information that are processed

- Right to erasure (”Right to be forgotten”)Right to rectification

- Right to restriction of processing

- Right to data portability of the Personal Information supplied to Us by the EU resident

- Right to object (opt-out) to processing (unless otherwise We have compelling legitimate grounds)

EU residents can exercise these rights by submitting a request directly to support@turbotap.co or by contacting us using the information provided in the CONTACT US section, specifying their requirements.

Change in terms of Privacy Policy:

‍Turbotap reserves the right to amend or modify this Privacy Policy at any time, as necessary. We encourage you to regularly review this Privacy Policy to stay informed of any changes. Your continued use of the Platform signifies your unconditional acceptance of any changes to the Privacy Policy.

Details of the corporate entity and the Data Protection Officer/Grievance Officer, as required under the provisions of the Companies Act, 2013, The Indian Information Technology Act, 2000, and applicable laws, are as follows:
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The details of  corporate entity of Turbotap for the above-mentioned purposes are as follows:

Turbotap Technologies (OPC) Private Limited.

CIN: U62013KL2024OPC085519, Registered Office Address: 113,wolfpack workspaces, 62/5011 Iyyattil junction, Ernakulam, Ernakulam, Ernakulam- 682011, Kerala.

If you have any concerns related to this Privacy Policy or the collection, storage, retention, or disclosure of your information under the terms of this Privacy Policy, Terms of Use, or any other terms and conditions of Turbotap or its affiliated business entities, including any queries or grievances, you can contact Turbotap through its Data Protection Officer/Grievance Redressal Officer using the following details:

E-mail: support@turbotap.in
‍Working Days: Monday to Friday
‍Working Hours: 10:30 am to 5:30 pm

We will endeavour to address your feedback and concerns in a timely and effective manner.

Please be aware that the details of the Data Protection Officer/Grievance Officer may be updated by us from time to time by revising this Privacy Policy.